STORE POLICIES
Shipping & Returns
Shipping Policy
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As an Australian business, our freight is handled by Australia Post and international partners. The default freight method is standard parcel post, since this offers the best value, especially for international destinations. Express post is also offered with prices directly passed through. If you have a query regarding alternate shipping or bulk freight options, please contact us. If you feel you have not received your product and that it may have been lost in transit, please let us know so that we can resolve the issue from this end. We won't gouge you on postage and handling!
Environmental Policy
All ROTOR VAULT products are designed and made with as little environmental impact as possible. Recycled materials are used wherever possible, and packaging is produced from biodegradable materials. The production techniques used for ROTOR VAULT products minimise waste through production (the waste you don't see), with more than 99 % of the waste that is generated being recycled.
1.5 % of all sales go toward environmental remediation and reforestation programmes. If you have feedback on how we might further reduce our impact, please let us know via our contact form.
Store Policy
Customer Care
We're a new business! If you have trouble with any part of your product or its timely delivery, please contact us so that we can chase it up. We promise to do the best we can to resolve the issue as quickly as possible with a minimum of impact on your time. ROTOR VAULT products have been tested on a wide range of bike wheel, hub and rotor combinations to produce a generic fit. Nevertheless, we do urge you to chack the specifications of your axles and hubs to ensure the correct axle sizes are supplied for your bike/s. Please pay attention to the diameter and length of the front and rear axles, as well as the outer diameter of the axle end cap. Note that currently, all sizes are based on boost spacing. We will soon offer more sizes to cater for non-boost and some rare larger end cap profiles.
We recognise that mistakes happen. If the product you have ordered is not suited to your bike, please contact us to arrange a return. Alternatively, in many cases, we may be able to supply replacement parts to resolve the issue.
Privacy & Safety
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The personal data supplied by you is limited to postage and handling information. All email addresses collected are purely for confirmation of sales and postage tracking. While we do offer a contact form to enable us to inform you of the release or availability of products (as volunteered by you) we will never sell or otherwise supply your contact details to any third party. We don't dig that. Straight up.
We use secure third-party banking to verify and collect payment, that way we don't have to worry about storing your info.
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Wholesale Inquiries
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We are currently undergoing manufacturing process development and stocks are limited. Purchases in wholesale volumes are currently limited; however, if you are interested in becoming a third-party retailer or distributor of patent/s pending ROTOR VAULT products, please contact us!
Disclaimer
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While the level of protection to your bicycle and brake rotors that is supplied by ROTOR VAULT products is self-explanatory, we can of-course, unfortunately not provide any kind of guarantee that the use of a ROTOR VAULT product can totally prevent any form of damage to any part of your brake rotors, wheel or bike from rough handling, focussed or heavy impacts. This is something we cannot control. ROTOR VAULT products are used at your own risk and any guarantee is limited to the value of the ROTOR VAULT product. We do not accept any liability for damage caused to your property while ROTOR VAULT products are in use. It is assumed that the user uses ROTOR VAULT products at their own will, with consideration of the deliberate interference structures designed to bear load. It is expected that wear on any contact point of the ROTOR VAULT product with any part of the bicycle, bicycle packing or bicycle transport device. Rubbing of ROTOR VAULT products on the inside surface of a bicycle bag during transport or storage is an expected function of the device in guarding against contact of the bicycle bag with the rotor itself.
Payment Methods
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Credit / Debit Cards
PAYPAL
Offline Payments